About Us

WQPHN respond to changing community needs through exceptional performance in the commissioning of services.

About Us

Western Queensland Primary Health Network (WQPHN) is an independent not for profit organisation funded by the Australian Government to improve primary healthcare service delivery to the people of Western Queensland. We are one of seven PHNs across Queensland and one of 31 across Australia.

Since 2015, WQPHN has been responding to changing community needs through consistent performance in the commissioning of services. Stretching across almost one million square kilometres of Queensland, our diverse region is like no other. It is home to some of the most remote, isolated communities in Australia, each with their own health and wellbeing needs, risks and challenges.

We work closely with health service providers and key stakeholders across Western Queensland to assess the healthcare needs of rural and remote communities and deliver a range of primary health care services that meet the identified needs and close service gaps for people living in the region.  

Our aims are to:  

  • increase the efficiency and effectiveness of health services for patients, particularly those at risk of poor health outcomes; and
  • improve coordination of care to ensure patients receive the right care in the right place at the right time.

Our Vision

Healthier Western Queensland communities.  

Our Mission

Paving our way towards improved health outcomes for all Western Queenslanders through a comprehensive, integrated primary health care system in collaboration with our stakeholders, partners and communities.

Our Strategy

Our 2023-2026 strategic plan is dedicated to ensuring every Western Queenslander has access to the care and support they need, closer to home. This strategy is for our region, our communities and our people. It outlines how we will address their needs head on, by taking bold action to ensure that every Western Queenslander has access to the care and support they need, closer to home.

Our Guiding Actions (Values)

Purposeful

We act and engage with a clear intent of what we want to achieve and how this supports our strategic goals by:  

  • starting every engagement with a clear understanding of its purpose;  
  • setting clear expectations; and  
  • following through on actions and outcomes.  

Authentic

We build open, genuine relationships by working with our stakeholders and colleagues in an honest and trustworthy way by:  

  • providing timely information to foster a culture of information-sharing; and  
  • sharing our engagement process with our stakeholders, communicating their role and how their participation will inform the project.

Impactful

We work and engage with impact, working together towards our shared vision of better health by:  

  • evaluating the impact and outcome of our activities;  
  • following up on actions; closing the feedback loop; and  
  • celebrating project outcomes and collaborative achievements.

Responsive

We communicate regularly with our stakeholders and colleagues. We are responsive to their needs and acknowledge their participation and contributions by:  

  • engaging early and often, keeping our stakeholders and colleagues informed;  
  • responding in a reasonable timeframe;  
  • proactively acknowledging and addressing people’s needs and concerns; and  
  • keeping our promises.

Respectful

We treat everyone with respect, acknowledging their expertise, unique experience and perspective, time and needs by:  

  • valuing and supporting the diversity of consumers and communities;  
  • recognising and respecting cultural differences and perspectives;  
  • tailoring our approach to local community needs and preferences, recognising that one size does not fit all;  
  • creating a safe environment for engagement; and  
  • extending our reach to population groups facing barriers to accessing healthcare and/or common engagement methods.

Transparent

We build trust by openly sharing information, consulting with stakeholders and colleagues clearly and explaining the decisions we make by:  

  • ensuring stakeholders have access to clear, relevant information; and  
  • clearly explaining key actions and decisions that impact others.