Performance and Outcomes Management Framework

In July 2024, we launched our new Performance and Outcomes Management Framework.

This important piece of work will help us:

• Track, measure and report on our performance to align with key outcomes, community needs and expectations
• Identify any gaps
• Guide our business decisions
• Showcase the true impact of our work to improve the health of Western Queensland communities.

The Framework’s four focus areas:

The Framework adopts a tiered approach, built on four domains that include:

• WQPHN strategic priorities
• Key internal and external indicators
• Enables
• Organisational assurance

Sustaining success for a healthier tomorrow in the bush

Performance management remains a key challenge and opportunity for all PHNs, as highlighted in the Australian National Audit Office’s recent report on the Commonwealth’s performance management of primary health networks. Our new framework is a fantastic way for WQPHN to benchmark our performance and outcomes against other PHNs.

For more information see our FAQs for Commissioned Service Providers or contact wq_admin@wqphn.com.au