Contact WQPHN
If you have any questions, suggestions, criticism, or commendations then please share them with us.
If you have any questions, suggestions, criticism, or commendations then please share them with us.
Email: wq_admin@wqphn.com.au
Postal address: PO Box 412, Winton QLD 4735
Our phone line is answered during office hours, Monday to Friday.
Phone: 07 4573 1900
We value your feedback on our services as well as those provided by our commissioned or contracted service providers. If you have any suggestions, you'd like to share or discuss with us, please use the link below to submit your feedback.
It’s best to include your name and contact details when you provide us with your feedback. Complaints and feedback can be made anonymously, but this will prevent us from being able to provide you with the proper follow-up response.
The more detail you can provide us with, the better we can provide you with a prompt response. It’s important for us to understand what happened, who was involved, when and where an incident happened, and if you have already spoken to any of our staff about this matter.
All information provided is treated as strictly confidential. WQPHN’s Complaints Handling Policy provides more information about how complaints are received and handled.
Whistleblowers play an important role in identifying and calling out misconduct. To encourage whistleblowers to come forward with their concerns and protect them when they do, the Corporations Act 2001 (“the Act”) gives certain people legal rights and protections as whistleblowers. In accordance with the Act, WQPHN has introduced a Whistleblower Policy.
WQPHN values the people who report potential misconduct or breaches of the law and take the concerns whistleblowers raise with us seriously. Most people with a connection to WQPHN who may observe or be affected by misconduct can access the legal rights and protections for whistleblowers.
These protections also extend to spouses and relatives. (s 1317AAA).
<LINK TO WHISTLEBLOWER DOCUMENTS>
You may choose to directly engage with the Department of Health and Aged Care (the Department) to seek a review of the PHN’s management, handling or decision regarding feedback provided to us.
For the Department’s complaint handling procedure, follow the link to the Primary Health Network Program Complaints Policy.
Join the WQPHN newsletter for periodic updates, news & health alerts.
